Zappos have great customer testimonials:-
- Free Shipping both ways! That means if you order the wrong sized shoe the return shipping is free.
- Shipping Upgrades free - express shipping - They sent me an email the next day saying they were upgrading my shipping to overnight, at no request of mine and at no extra cost.
- immediate replacements - dont need to return goods to Zappos before you get replacement - a very painless return policy
- widest product range in their niche
- fastest delivery
- reasonable / good prices
- excellent customer service
- friends recommend them - I was told by a friend that Zappos was the site to visit on the net but she didn't warn me how happy I'd be!
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